Customer Service Assistant (Automotive) - Toll Group

Join Toll Group, a global leader in logistics and transportation, as a Customer Service Assistant (Automotive) in beautiful Bali. We are seeking a proactive and detail-oriented professional to support our operations team, ensuring seamless customer experiences in the automotive industry. In this role, you'll handle customer inquiries, manage complaints, and provide exceptional service to our clients, all while using tools like Salesforce and SAP.

Based in Canggu, you'll be part of a dynamic team that drives our success in Bali. This is an opportunity to grow your career in a fast-paced environment, with access to training and development programs that will help you advance in your career.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints related to automotive services.
• Manage and track customer issues using Salesforce and SAP.
• Provide exceptional customer service, ensuring high satisfaction rates.
• Assist in the development and implementation of customer service strategies.
• Collaborate with the operations team to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and service requests.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and SAP is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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